{"id":9778,"date":"2025-04-15T11:45:56","date_gmt":"2025-04-15T11:45:56","guid":{"rendered":"https:\/\/techwise.games\/?p=9778"},"modified":"2025-04-15T11:48:22","modified_gmt":"2025-04-15T11:48:22","slug":"grievance-redressal","status":"publish","type":"post","link":"https:\/\/techwise.games\/?p=9778","title":{"rendered":"Grievance Redressal Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9778\" class=\"elementor elementor-9778\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-344d97df elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"344d97df\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4e41fcff\" data-id=\"4e41fcff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77f1d2a3 elementor-widget elementor-widget-text-editor\" data-id=\"77f1d2a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.5.6 - 28-02-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p class=\"p1\"><b>Grievance Redressal <\/b><\/p><p class=\"p1\"><b>TECHWISE COLLABORATORS RUMMY<\/b>, we are committed to resolving user concerns promptly and effectively. If you have any complaints, grievances, or disputes relating to any aspect of your use of <b>TECHWISE COLLABORATORS RUMMY<\/b>, we encourage you to reach out to us through the following procedure:<\/p><p class=\"p1\"><b>1. Grievance Submission:<\/b><\/p><p class=\"p1\">Users may raise grievances related to gameplay, transactions, withdrawals, account access, data protection, or any other issue related to our Services by contacting us at our designated grievance redressal email:<\/p><p class=\"p3\"><span class=\"s1\">\ud83d\udce9 <\/span>service@techwise.games<\/p><p class=\"p1\">When submitting a grievance, please include the following information to help us resolve your issue efficiently:<\/p><p class=\"p1\"><b>TECHWISE COLLABORATORS GAMERS<\/b><\/p><p class=\"p3\">7400635276<\/p><p class=\"p3\">service@techwise.games<\/p><p class=\"p1\"><b>The date and time of the issue<\/b><\/p><p class=\"p1\">A detailed description of the issue, including any supporting documentation or screenshots<\/p><p class=\"p1\"><b>Your user ID and any transaction ID if applicable<\/b><\/p><p class=\"p1\"><b>2. Acknowledgment of Complaint:<\/b><\/p><p class=\"p1\">We will acknowledge your complaint within 48 (forty-eight) hours of receipt.<\/p><p class=\"p1\"><b>3. Resolution Timeline:<\/b><\/p><p class=\"p1\">Our Grievance Officer will investigate and aim to resolve your concern within 15 (fifteen) working days from the date of receipt of the complete complaint details. In case of complex issues requiring more time, we will update you with the expected resolution timeline.<\/p><p class=\"p1\"><b>4. Escalation:<\/b><\/p><p class=\"p1\">If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate the issue further to senior management by replying to the same grievance email thread and requesting escalation.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Grievance Redressal TECHWISE COLLABORATORS RUMMY, we are committed to resolving user concerns promptly and effectively. If you have any complaints, grievances, or disputes relating to any aspect of your use of TECHWISE COLLABORATORS RUMMY, we encourage you to reach out to us&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/techwise.games\/index.php?rest_route=\/wp\/v2\/posts\/9778"}],"collection":[{"href":"https:\/\/techwise.games\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techwise.games\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techwise.games\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/techwise.games\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9778"}],"version-history":[{"count":4,"href":"https:\/\/techwise.games\/index.php?rest_route=\/wp\/v2\/posts\/9778\/revisions"}],"predecessor-version":[{"id":9782,"href":"https:\/\/techwise.games\/index.php?rest_route=\/wp\/v2\/posts\/9778\/revisions\/9782"}],"wp:attachment":[{"href":"https:\/\/techwise.games\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9778"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techwise.games\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=9778"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techwise.games\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=9778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}